Scope of Coverage: Jewelry Care Plan focuses on maintaining and repairing your jewelry due to normal wear and tear or accidental damages, while Jewelry Insurance or Homeowners Insurance covers more extensive risks like loss and theft.

Payment Structure: Jewelry Care Plan is typically a one-time purchase, while Jewelry Insurance or Homeowners Insurance requires ongoing annual premium payments.

Purpose of Protection: Jewelry Care Plan is more about keeping your jewelry in good condition over time, whereas Jewelry Insurance or Homeowners Insurance is about protecting against major financial losses.

Overall, a jewelry care plan covers the gaps in jewelry or homeowner's insurance, making it the perfect complement.

No. You can only buy the jewelry care plan from us to protect jewelry directly sold by Cleo & Me at the time of purchase, or add the plan within 5 days of purchasing of a qualified item.

When you wear your jewelry regularly, repairs may be NECESSARY over time. With a jewelry care plan, you’ll receive coverage beyond what you would receive with basic jewelry insurance, as well as quick and convenient repairs throughout the duration of your agreement.

By opting in to a jewelry care plan, you can get protection and coverage for lifetime investments to ensure your treasured pieces are taken care of. Wear your jewelry with pride and not worry!

Montage Jewelry Care, a subsidiary of One80 Intermediaries, is a leading provider of care plans for jewelry and watch purchases. Montage Jewelry Care Plans are available for qualified items purchased through Cleo & Me at the time of purchase. It covers most jewelry purchases including rings, earrings, bracelets, pearls, leather, rubber and metal bands, and more. For over 40 years Montage have built a reputation for timely and responsive customer service.

- inspection of channel and setting work

- tightening or resetting of stones

- refinishing polishing

- cracked or thinning shanks

- re-tipping or replacement of worn and/or broken prongs or mountings

- broken earring post and loose earring backs

- broken clasps, bracelets, or chains

- repair of cracked or chipped stones (center stone coverage included in the Lifetime plan only)

- replacement of missing side or accent stones

- ring re-soldering or soldering to another ring

- loss of diamonds due to defective setting (*including center stones)

- rhodium re-plating 

- one ring re-sizing after initial sizing

- stretched or broken pearl strands

and more.

We offer 3-year, 5-year, and lifetime coverage options. With the purchase of a Montage Jewelry Care plan, your item is protected from the day of delivery until the end of the term indicated on the plan’s contract.

However, please note that the plan is considered complete once the total repair costs equal the purchase price paid for the insured item. For example, if you purchase a ring for $5,000 and over the years you use benefits totaling $4,500, the coverage will be exhausted once the remaining $500 is used.

One of our authorized jewelers or jewelry repair centers.

No! There are no additional fees, hidden cost or deductibles. Shipping charges for repairs are also included with the plan.

Please contact us or contact Montage directly.

Care plans are not transferable. Since they are legally binding, the benefits apply only to the purchaser during the term of the agreement.

If your necklace chain gets knotted or kinked, we can execute professional repairs to ensure your piece get back to be intact, sturdy, and beautiful again. Broken, bent, or worn prongs and mountings are also covered.

Cracked or thinning shanks, missing or cracked stones, damaged prongs, or even resizing* or re-plating. Broken, bent, or worn prongs and mountings are also covered.

* Ring re-sizing is not covered immediately after purchase; Sizing for eternity bands or invisible settings is also not covered.

Broken earring backs or posts, cracked stones, etc.

Unknot or unkink bracelets for continued wear, etc.

Pearl jewelry that becomes stretched or broken can be repaired through the care plan. It also covers pearl restringing as well.

During the term of your jewelry care plan, you can receive coverage for up to one (1) cosmetic rhodium plating of white gold every two (2) years.

If a valid claim exists and the covered product cannot be repaired, the covered product may be replaced, or you may be reimbursed in an amount equal to the purchase price of the covered product less any claims paid under the service agreement. Please refer to your Montage Jewelry Care Service Agreement for specific coverage and all Terms & Conditions.

- Minor surface scratches resulting from everyday will not be covered.

- Soldering of engagement and wedding bands will only be covered as a repair, not at time of purchase.

- Although 2 free ring sizings are covered during the term of the agreement, this coverage does not include initial ring sizing at the time of purchase, eternity bands, or invisible settings.